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Questions about your report, a refund request, or anything else — send us a message and we'll get back to you within one business day.

Common questions

  • Refunds — Requests are reviewed within one business day. See our Terms of Service for the refund policy.
  • Lost results — Results are stored in your browser session only. If you closed the tab, re-upload your document and purchase again — email us and we'll make it right.
  • Document issues — Include a description of the error message you saw. Do not attach your Closing Disclosure PDF to the email.